ChatBots

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 CHATBOTS

Chatbots Automatic Customer interaction Better customer experience can be gained through chatbots as it provides the required information at any time and places easily and quickly.

 A chatbot is an AI-based software that is designed to stimulate chat or conversations with the users. Messaging applications, websites, mobile apps can be used for chatbots. It helps in interpreting the word given and responds accordingly.  





Types of Chatbots 

  1. Button Chatbots- Button chatbots are based on predetermined and predefined buttons and customers will choose a button to interact. 

  2. Conversational Chatbots – Conversational  Chatbots are based on keyword and interpretation based. It converses and chats with users to provide the required information.

  3. Keyword Recognization chatbot - keyboard recognization chat boot is designed are in a way that it understands the question with the help of keywords given in natural language by the customer and responds accordingly. 

Keywords, Understanding the context, and responding are keys for chatbots working.



The reason why we need a Chatbot

1 Stimulate fast and easy conversations

A chatbot is specially designed in a way which Stimulates fast and easy conversation

2 Queries may be resolved anytime, anywhere

Chatbot helps in clarifying any queries regarding the business or product of the customer and a chatbot can be accessed through mobile or laptop, user can resolve their queries irrespective of time and place

3 Establish Brand

Chatbot helps in establishing brands as it enhances the customer experience by providing satisfaction to customers. Chatbot helps in conversing and the customer can collect all required information anytime easily

4 Interactive sale and marketing Platform

A chatbot can be considered as an interactive sale and marketing platform as it helps in providing information regarding product and business and it gains customer satisfaction and trust as customers can get their problems and queries resolved through interaction.

5 Operates business in an effective manner

A chatbot is designed in a specified manner based on keyword or button which makes it easy and effective and helps in easy conversation 

6  Less manpower for interaction

A chatbot can reduce 40% of manpower work as it resolves many problems and provides the required information. Approximately 40% of manpower can be reduced where Chatbots are effectively designed and used.


Chatbots are designed and used in a way that reduces the manpower required and improves customer experience. Chatbots designed in a simplified manner may ease the conversations as well as customer services 




Article by: Priyanshi Jain

Edited by: Aastha Soni

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